Lost & Damaged Packages
Cared for, from our makers to your door.
Every Ashgrove & Co. piece is made to order just for you by our trusted production partners. If your package is lost in transit or arrives damaged, we will make it right.
- Lost packages: If tracking shows no movement or your order has not arrived within 30 days of its estimated delivery date, write to us and we will reprint and resend your piece, or refund you in full.
- Damaged, defective or misprinted items: Please contact us within 30 days of the estimated delivery date with your order number and a clear photo of the item and its packaging. Once reviewed, we will send a fresh replacement at no cost, or issue a full refund if you prefer.
- Delivered but not received: Please check with neighbors and your local post office first. If it still cannot be found, reach out and we will help with the carrier claim.
- Please double-check your shipping address at checkout; orders sent to an incorrect address provided at checkout cannot be reprinted free of charge.
Contact: hello@ashgroveandco.com
Ashgrove & Co., P.O. Box 1161, Lake Stevens, WA 98258